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Terms of Service

Last updated: September 6, 2026

1. Who we are and what this agreement covers

These Terms of Service (the "Terms") are an agreement between you and Awareness Performance Systems LLC, a North Carolina limited liability company doing business as Unseen Ally ("Unseen Ally," "we," "us" or "our"). They govern your use of unseenally.com, our members' areas, our checkout pages, and every program, course, meditation, audio, video, quiz, email and other content we provide (together, the "Services").

By using the Services, creating an account, or completing a purchase, you agree to these Terms and to our Privacy Policy, which explains how we handle your personal information. If you do not agree, please do not use the Services.

2. Eligibility

You must be at least 16 years old to use the Services. To make a purchase you must be at least 18, or the age at which you can enter a binding contract where you live, and you must be the authorized user of the payment method you provide. If you are using the Services on behalf of a business, you confirm you have authority to bind that business to these Terms.

3. Our programs and services

We offer three kinds of Services. The specific inclusions, price and billing terms of each are shown on its sales page and at checkout, and those details form part of your agreement with us.

3.1 One-time programs

Programs such as the Unseen A.L.L.Y Process and Soul Path Mastery are purchased with a single payment. You receive ongoing personal access to the program content for as long as we continue to offer that program through the Services (see section 5). Nothing renews and there are no further charges unless you choose to buy something else.

3.2 Subscriptions

Memberships such as Unseen Ally Guidance bill automatically on a recurring basis (for example monthly) at the price and interval shown at checkout, until you cancel. Section 7 explains renewals, reminders and how to cancel.

3.3 Free resources

We may offer free content such as quizzes, sample meditations, articles and emails. Free resources are provided for your personal use under these Terms and may be changed or withdrawn at any time.

4. Purchases, pricing and payment

• Prices are shown in U.S. dollars and may change at any time. A change never affects a purchase you have already made, and a subscription price change takes effect only after we have notified you and you have had the opportunity to cancel.
• Promotional pricing (including a discount from a stated regular value) applies only for the period and on the terms shown on the page where it appears.
• Payment is processed by our checkout provider, ThriveCart, through Stripe or PayPal. We never see or store your full card number. Your use of those services is also subject to their terms.
• Optional add-ons offered during checkout are charged only if you select them; each is described where it is offered.
• Taxes. Prices exclude any sales tax or VAT that may apply where you live; any such tax is shown at checkout or is your responsibility.
• Failed or reversed payments. If a payment fails, is charged back or is reversed, we may suspend access until the balance is settled.

5. Digital delivery and access

All Services are delivered digitally. Access is provided immediately after a successful purchase, through the members' area of the Services, using the login details we send to the email address you enter at checkout. Once access has been provided, the content is considered delivered; your refund rights are set out in section 6.

You may use your access on any device you own, for your personal use only. "Lifetime" or "ongoing" access means access for as long as we continue to make that program available through the Services. We will keep every program available for a reasonable period and, if we ever retire one, we will give reasonable advance notice by email so you can complete it, and where practical we will offer a way to download or keep the core materials.

We may update, improve, reorganize or replace content over time, and may occasionally take the Services offline for maintenance.

6. Refund policy

6.1 One-time programs — the 14‑day guarantee

If a one-time program isn't right for you, email info@unseenally.com from the email address you used at checkout, within 14 calendar days of purchase, and we will refund the full purchase price to your original payment method. Refunds usually appear within 5–10 business days depending on your bank. Requests received after the 14-day period cannot be accepted.

The guarantee exists so you can try the program with confidence. We may decline a refund where the guarantee is being misused — for example, if the content has been downloaded in bulk, copied or shared, or if the same person requests repeated refunds on the same or similar programs.

6.2 Subscriptions

Subscription payments are not refundable once they have been processed. You can cancel at any time to stop future charges (section 7), and you keep access until the end of the period you have already paid for. If a subscription includes a trial, cancel before the trial ends to avoid the first charge.

6.3 Optional add-ons

Add-ons bought alongside a one-time program are covered by the same 14-day guarantee as that program. Add-ons bought alongside a subscription follow the refund terms of the add-on as described at checkout.

7. Subscriptions, renewals and cancellation

7.1 Automatic renewal

By starting a subscription you authorize us, through ThriveCart, to charge your payment method at the price and interval shown at checkout, automatically, until you cancel. If your subscription begins with a trial, its length and the price that follows are shown at checkout, and your payment method is charged when the trial ends unless you cancel before then.

7.2 Reminders

We send an email reminder before a trial ends and before each renewal period begins, at least three days in advance, to the email address on your account. Each reminder includes how to cancel.

7.3 How to cancel

You can cancel at any time before your next billing date. Cancellation stops future charges; it does not refund charges already processed, and your access continues until the end of the current period.

You can also email info@unseenally.com and we will cancel for you and confirm by reply. A cancellation counts from the moment we receive it.

8. Your account

• Your login is personal to you. Keep it confidential and do not share it. Access purchased for one person may not be used by a household, group or organization.
• You are responsible for activity under your account. Tell us promptly at info@unseenally.com if you believe your account has been accessed without permission.
• Keep the email address on your account current — it is how we deliver access, reminders and notices.
• We may suspend or close accounts that share logins, violate these Terms, or are used to abuse the Services or other members.

9. Your license to use our content

Everything in the Services — the A.L.L.Y Process, guided meditations, audio, video, texts, courses, quizzes, images, designs, code and the names Unseen Ally, A.L.L.Y, Unseen Studies, Unseen Mastery and our logos — belongs to Awareness Performance Systems LLC or its licensors and is protected by copyright, trademark and other laws.

When you purchase or access the Services we give you a limited, personal, non-exclusive, non-transferable, revocable license to view, listen to and use the content for your own personal, non-commercial growth, on any device you own. You may not:

• copy, record, download in bulk, redistribute, resell, rent, publish or share the content, in whole or in part, with anyone who has not purchased it;
• share your login or otherwise give another person access;
• teach, present or package our methods or materials as your own, or use them to create a competing product;
• remove or alter any copyright, trademark or other notice; or
• use our names, marks or logos without our prior written permission.

Any download we make available is for your personal offline use only. All rights not expressly granted are reserved. We take the protection of our work seriously; misuse ends your license and may lead to legal action, including for damages and an injunction.

10. Content you share with us

If you send us feedback, comments, questions, testimonials or other material ("Your Content"), you keep ownership of it, and you give us a worldwide, royalty-free, perpetual license to use, reproduce, edit for length and clarity, publish and display it in connection with the Services and our marketing. Where we publish a testimonial, we use the name and general location you give us (for example, first name and last name, city or state) and never your contact details; tell us in your message if you would prefer a first name only or no name, and we will honour that. You may ask us at any time to stop using a testimonial in future materials.

You confirm that Your Content is your own, is truthful, and does not infringe anyone else's rights. We may decline to publish or may remove any of Your Content at our discretion.

11. Acceptable use

You agree not to use the Services to break any law; to harass, threaten or harm anyone; to post content that is abusive, defamatory, obscene or hateful; to impersonate any person; to interfere with the operation or security of the Services; to scrape, crawl or make automated use of the Services; or to attempt to gain unauthorized access to any account, system or content.

12. Wellbeing disclaimer

The Services offer spiritual, meditative and personal-development content intended to support your wellbeing. They are not medical, psychological, psychiatric, legal or financial advice, and they are not a substitute for care from a qualified professional. Do not stop, start or change any treatment or medication because of anything in the Services. If you are in crisis or believe you may be a danger to yourself or others, contact your local emergency services or a crisis line immediately.

Results vary. The experiences described on our site and by our members are individual and are not a promise of what you will experience. We make no guarantee of any specific outcome.

13. Third-party services and links

The Services rely on third-party providers (for example ThriveCart, Stripe, PayPal, our email and hosting providers) and may link to third-party websites. We do not control those services or sites and are not responsible for their content, availability or practices. Your use of them is governed by their own terms and privacy policies.

14. Disclaimer of warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE OR FREE OF HARMFUL COMPONENTS, OR THAT ANY CONTENT IS ACCURATE, COMPLETE OR CURRENT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

15. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, AWARENESS PERFORMANCE SYSTEMS LLC AND ITS OWNERS, EMPLOYEES, CONTRACTORS AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, USE OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES IS LIMITED TO THE AMOUNT YOU PAID US FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE. THESE LIMITS DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED BY LAW.

16. Indemnification

You agree to defend, indemnify and hold harmless Awareness Performance Systems LLC and its owners, employees, contractors and agents from any claims, losses, liabilities and expenses (including reasonable attorneys' fees) arising out of Your Content, your use of the Services, or your breach of these Terms or of any law or third-party right.

17. Termination

You may stop using the Services at any time; section 7 explains how to cancel a subscription. We may suspend or terminate your access, with or without notice, if you materially breach these Terms — for example by sharing your login or redistributing content. On termination for breach, your license ends and no refund is owed. Sections 9, 10 and 14–22 survive termination.

18. Copyright complaints

We respect the intellectual property of others. If you believe material on the Services infringes your copyright, send a notice to our designated agent at info@unseenally.com (subject line "Copyright notice") that includes: a description of the copyrighted work; the location of the material on our site; your name, address, telephone number and email; a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent or the law; a statement, under penalty of perjury, that the notice is accurate and that you are the owner or authorized to act for the owner; and your physical or electronic signature. If material you posted has been removed and you believe it was removed by mistake, you may send a counter-notice with the corresponding information. We may terminate the accounts of repeat infringers.

19. Electronic communications

You agree that we may communicate with you electronically — by email and through the Services — and that electronic notices, agreements and disclosures satisfy any requirement that they be in writing. Transactional emails (receipts, login details, renewal reminders, changes to these Terms) are part of the Services. Marketing emails are sent only where permitted and every one includes an unsubscribe link; you can also opt out at any time by emailing info@unseenally.com.

Legal notices to us must be sent by email to info@unseenally.com with "Legal notice" in the subject line; messages sent through comment forms or social media do not constitute legal notice.

20. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date at the top shows the current version. For material changes we will give notice by email or by a notice on the Services before the change takes effect. Changes apply to purchases made after they take effect and to your continued use of the Services; they never reduce the refund rights that applied when you bought something.

21. Governing law and disputes

These Terms are governed by the laws of the State of North Carolina and the United States, without regard to conflict-of-law rules. If you have a concern, please contact us first at info@unseenally.com — almost everything can be resolved that way, and both of us agree to try in good faith for 30 days before starting any legal action. Any dispute that cannot be resolved that way will be brought exclusively in the state or federal courts located in North Carolina, and you consent to their jurisdiction. The prevailing party in any action to enforce these Terms may recover its reasonable attorneys' fees and costs. Any claim must be brought within one year after it arises, or it is permanently barred, except where the law does not allow this limit. Nothing in this section removes rights you have as a consumer under the laws of the place where you live.

22. General terms

• Entire agreement. These Terms, the Privacy Policy and the product details shown at checkout are the whole agreement between you and us about the Services and replace all earlier terms.
• Severability. If any part of these Terms is found unenforceable, the rest remains in effect and the unenforceable part is replaced by an enforceable one that comes closest to its intent.
• No waiver. Our not enforcing a provision is not a waiver of our right to enforce it later.
• Assignment. You may not transfer your rights under these Terms. We may assign them to a successor of our business.
• Force majeure. Neither of us is liable for delay or failure caused by events beyond reasonable control, such as outages, natural disasters or acts of government.
• Relationship. Nothing in these Terms creates a partnership, employment, agency or joint venture between you and us.

23. Contact

© 2011–2026 Awareness Performance Systems LLC. All rights reserved. Unseen Ally, A.L.L.Y, Unseen Studies and Unseen Mastery are marks of Awareness Performance Systems LLC.